This 90 minute course explores trust which is the glue in any team - we take it for granted when it's present but miss it terribly when it is not.

The key factors that both build and undermine trust come from The Trust Equation.

To build trust, you need to be

  • credible (usually through words)
  • reliable (usually through action)
  • encourage a sense of safety and intimacy (usually through emotional connection)

Only one factor undermines trust: self-orientation or self-interest (usually through thinking of or putting yourself before others).

Trust is choosing to make something important to you vulnerable to the actions of someone else (Brené Brown).

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  • Build credibility through your WORDS (I can trust what he/she says about…)
  • Build reliability through your ACTIONS (I trust him/her as they are dependable)
  • Build intimacy through EMOTIONAL CONNECTION (I trust him/her with that information)
  • You undermine trust when you display self-orientation, when your real MOTIVES are visible (I don’t think that he/she cares about me)

Test your Trust Circle – do you always agree with what your trusted people tell you?  If so, you may be in trouble. Try to expand your Trust Circle by including people different from yourself and start to listen to opinions opposite to those you normally hear.

The link among trust, vulnerability, and blaming is accountability, for example, putting your hand up when you’ve done something wrong and not blaming others.

Check out the video below that explores blaming and why we all do it.

You are probably a bit of a blamer – most of us are. But why should we give it up?


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